evolve conference

marketing trends + issues conference

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By marketers, for marketers
Event: Thursday 14 June
Victoria  Australia
Tel 03 9328 1958
Fax 03 9328 1970
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Stream B - 11.30am - Customer Genome

Is data the future?

More targeted marketing is indisputably the way of the future – for big and small business. Data drives the potential of a more targeted approach.

So which prospect and customer data should you be collecting? What is the role for technology and systems? What opportunities are coming in mobile and other marketing channels? Who is leading the way in obtaining the benefits from a more targeted approach and what can you learn from them?

Expert Panel includes:

  • Sean Cooper, Managing Partner, Torque
  • Jeffrey Evans, Database Marketing Manager, AMEX
  • Jason Nicholas, National Sales Manager, Honda Motorcycles

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Speaker Profiles

Sean Cooper

Sean joined Torque in March 2003 as a Managing Partner. His ability to fuse creative thinking with sound data strategy to produce outstanding communications has driven value for many clients.

Sean is the facilitator of the global CRM think-tank Customer Loyalty Futures in Australia and a regular guest lecturer on direct marketing at Macquarie University. Previously Managing Director of Rapp Collins for Greater China and Data Consultancy leader for O&M in Hong Kong, Sean started his career with Claritas, CACI and Brann.

Torque combine the art and science of customer understanding to deliver the optimum client outcome. Direct marketing specialists, Torque works for leading household names including the AFL (Australian Football League), Miele, Australia Post, Colonial First State to name just a few.

www.torque.com.au>>>

Jeffrey Evans

Photographer - Poet – Interpretive Dancer; Database Marketer.

In a period dating back to the last ice age, Jeffrey has had more career re-inventions than Madonna. Starting with ten years in professional photography, then fifteen years in IT&T and finally the past three years in Financial Services, the common thread through all of this is database marketing.

The first database he managed was on an XT personal computer with a massive 20Mb hard drive and 64Kb of RAM – things have changed a lot since then, but the passion for data driven marketing still burns strongly.

Over the last eight years, Jeffrey has worked with Nortel Networks and American Express in Asia Pacific to ensure their data acquisition and management strategy, aligns with the sales & marketing requirements. Last year Jeffrey won a prestigious Ambassadors Club award for the work he has done with American Express in this space.

Outside of work Jeffrey is involved with the Smith Family in their “Learning for Life” program, mentoring disadvantage high school children, and the Scout Association.

Jason Nicholas

Jason has built his career at Honda since graduating university. Commencing in a sales support role, he worked his way through marketing and national sales management positions to the current area of responsibility - which covers marketing of Honda motorcycles, sponsorship management for our Race Teams, control of the Honda Riders Club as well as dealer development around Australia.

Honda Motorcycles in Australia are market leaders with over 28% market share for the 2006 calendar year and the #1 Manufacturer in Australia. With over 178 franchises Australia wide it is imperative that brand management and marketing activities focus on a high level of customer satisfaction and leads generation to maximize return on investment.

His proudest accomplishments include the growing the Honda Riders Club membership to become the largest marque club in Australia, at over 100,000 members. Also, it's derivative, the Red Riders Club (www.redriders.com.au), which we won the 2005 AMI Award for Relationship Marketing.